“I’m writing to offer my compliments and sincere thanks for the skilled, responsive, customer-oriented branch manager you have in Grand Rapids. John Schench is almost too good to be true!
I have a one thousand gallon buried, self-owned tank and became a Lakes Gas customer one year ago. Last spring, I had a propane leak. Frightening to say the least. Although he came at the end of a busy work day (he was out of the immediate area when I called), John came late in the afternoon and didn’t leave until the problem (a corroded copper pipe at the junction where propane comes into the house) was identified and fixed and my system was operational again.
Recently, on August 31st, he returned to check the anode bags and make sure my system was in good shape for the winter. He ended up replacing a questionable fitting – again, several hours of his time.
Since becoming a Lakes Gas customer, I have enjoyed the professionalism and courtesy of each of the Grand Rapids staff with whom I’ve dealt. Sara and Sandy in the office are great and Steve Houg introduced me to your company. What a “treat” in this day and age! - Kitter S. / Grand Rapids, MN